Tagged: customer service
Born to Rock
With Month-Marker Eight looming in the not-so-distant future, I find myself in futile daydreams of Steampunk time-pausing/travel inventions allowing me to (re)experience the unfathomably amazing moments of The First Year. Even though I’m with the Dynamic Duo more than anyone, it never feels like it’s enough because I know this babyhood thang is temporary.
I’d prefer not to tritely say “They grow up so fast” (even though it’s SO true), so I hereby submit a far greater phrase for nation-sweeping candidacy: “They grow up faster than a Red-Bull-guzzling cheetah in a Lamborghini on the Autobahn with his pregnant, twin-carrying cheetah wife going into labor.”
Go ahead, picture that for a minute. Man. Now that’s fast.
Coping with Age Velocity is common among parents, and I’ve found my personal remedy to be occupying as much hard drive space as possible with photos and HD video, immortalizing epic Twincidents on this fine publication, and simply being present. I’m as guilty as anyone of distracting myself with social media and my beloved television shows, but when I weigh reading Facebook statuses about going back to work again or pictures of meals people for some reason feel compelled to broadcast against snuggling my offspring or cracking them up to the point of hiccups with stupid human tricks, it’s a pretty easy decision.
Due to the recent addition of raptor-sharp teeth to Thing 1 and Thing 2’s mouths and their growing interest in non-cannibalistic foods, the Breastfeeding Buffet has officially closed up shop. It was a difficult journey for my wife, especially to feed twice the usual mouth quota with absolutely no experience, and I’m so unbelievably in awe of her resilience and desire to fill our Twinfants with the Breakfast, Lunch and Dinner of Champions. Now that it’s over, I know she feels like a layer of connection is missing between the munchkins and her, but it’s getting better as we’ve watched them exponentially blossom with the acquisition of new essential life skills such as playing toy pianos with one’s heel, biting one’s sibling’s toes, and escaping the clutches of a diaper-changing table at all costs.
So, as Cafe Mommy throws in the towel, pump, and Boppy, I’d like to commemorate its months of legendary customer service with a testimonial from our daughter.
But it’s not a verbal testimonial. It’s far greater.
Every night, just before bed, my daughter would get into her feeding groove, her eyes gradually closing as if losing herself in a shoegaze indie jam. And that’s when my wife and I knew it was coming.
The Pete Townshend Windmill.
That’s right. Believe it or not, with her mouth still firmly attached, our daughter would swing her arm just like the legendary guitarist of The Who. She’d do a few semi-circle warm-ups, and then rock out to the thumping of Mommy’s heartbeat.
How do I express to you, O Loyal Reader, the sheer awesomeness of this occurrence? My already-mind-blowingly-cute daughter…taking after my musical hero…PLUS BOOBIES!
Are you kidding me?
I will concede that her arm did not always travel as quickly as Pete’s. However, one particular adaptation of this iconic gesture is a dead-on representation of her breast-milk bliss–the future Wyld Stallyns fans in Bill and Ted’s Excellent Adventure.
I may not have a time-traveling phone booth at my disposal, but I’ll still always be able to return to my daughter’s air-band performances in my mind’s eye, and, at least to me, Woodstock’s got nothing on them.
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If not, maybe you can invent a time machine and get that time back. If you do, let me know. I’m in the market for one.
The Top Six Reasons This is a List
Since Friday of last week, I haven’t been able to spend much time constructing genius word sculptures for you, O Loyal Reader. However, throughout the course of my fustercluck of a Monday, I was able to slowly–and in about twenty sittings on my BlackBerry (Yes, I’m still rocking the BlackBerry. Someday I’ll have enough money to join you iPhone hipsters.)–generate the following manifesto explaining why I’ve been so busy. In the interest of time, I resorted to the “list” format overused on magazine covers, such as “859 New Looks for Fall” which is an actual “article” I saw advertised on one of my teen sister-in-law’s recent issues. While I’m admittedly using a lazy writing device, I’m also admitting it, so now you have no choice but to enjoy The Top Six Reasons This is a List:
(Pause for medieval fanfare.)
1. We just moved.
This past weekend we packed the belongings of the entire Pseudonymous entourage into a U-Haul, and now that We-Hauled them to the new Pseudonymous World Headquarters, we’re still busy reassembling furniture without the proper tools that are in a box that I swear I just saw over there and OW! This f*cking box just ripped off my toenail!
Yeah. It’s taking a while.
2. I started school last week.
Even though when last school year ended I retired from teaching middle school, the last few months have still felt pretty typical for me–as if it were just another summer vacation. Well, except for the whole becoming a parent and taking care of twin babies thing. But I did know I’d be returning to my Ph. D. program when Fall hit, so it was like a summer vacation. So as I’m still shifting gears from Summer Mist to Fall Frenzy, once my workflow is, um, flowing, my writing for this fine publication will surely follow. I just need to get myself back into “school mode.” (OMG! I had homework on the FIRST DAY! Can you believe it? My teachers are SOOO mean! I swear, the pale one is a vampire.)
3. Laundry outsourcing.
Our World Headquarters doesn’t have a washer or a dryer yet (Yeah, I know, it’s not a very good World Headquarters) so until we do, I’ve been packing up the kids and our diaper pack mule/tauntaun and heading to Grandma’s house with basketfuls of spit-up-caked clothes from all members of our family, both spitters and spittees.
4. Special guest time-suckers.
I have hosted a revolving door of essential service calls this week, including TV satellite, Internet, plumbing, and Room of Requirement installation. A few of them were creepy, and I’m not even talking about the wizard. I expected him to be eccentric. I just don’t feel the need to answer questions about my kids’ favorite baby foods or chat about how effective the new cable modem your company made me buy is, especially when I am clearly holding a crying little girl and attempting to get said little girl down for a nap. And yes, I AM bringing my son in the room with me instead of leaving him out there with you. With all due respect, your mustache is unsettling.
5. HBO Sunday Nights
Holy crap! Is anyone else watching True Blood and Curb Your Enthusiasm? Is it just me, or are they even more phenomenal than usual this season? Whether you agree or not (in which case you’d be wrong), after the weekend we had, there’s no way I was going to miss My Stories.
6. We have twins.
It’s a miracle I’m able to write at all. Gimme a friggin’ break.
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If not, might I suggest HBO Sunday Nights?
The Quest for Redemption
By the Friday of every week I am completely exhausted. After wrangling the Twins, beating the snot out of my house-husbanding chores, and writing this fine publication (which many have recently remarked that they cannot believe I have time for), I am spent. So spent that my during-the-rest-of-the-week 2:00 pm crash usually hits at 11:30 am, while lying on the floor with my progeny in the middle of Tummy/Rolling All Over the Place Time, as I nod off mid-pseudo-engaging-baby-critical-thinking-question-about-the-toys-they-are-marvelling-at. (“What color is that ball? What shape is that ba–Zzzzzz…Ow! Did you just punch me in the nose? … What color is my nose?”)
With that in mind, I usually set few, very small goals for Fridays.
Take last Friday for example. It was the end of my busiest week in a while. In addition to my regular duties (huh-huh, I said duties), I’ve been doing some contracted tech work as well as boxing belongings and seeking out new residences for the Pseudonymous family since we have recently decided to move.
And so, as I resuscitated myself with my super-charged Friday morning coffee, I decided to aim low. Aside from the givens (twin care, dishwashing, ninjutsu training), my primary objective was to browse the iTunes store for music and determine what I would purchase with the $15 gift card my wife got me over a month ago for Father’s Day. (Would you believe I haven’t had time?) I’ve had it sitting out on the counter as a reminder ever since receiving it from my wonderful wife, and have caught taunting glimpses of it while making bottles, folding laundry, and soothing meltdowns.
With months of trophy husbanding experience under my belt, I believed this iTunes iTask to finally be within my iGrasp. Even if the kids were particularly grumpy, I could line up my sonic candidates like reality show contestants waiting for the red rose of approval, hit play, and discriminatingly consume. In fact, the Twinfants would most certainly enjoy the ever-changing sensory stimulation generated by the constant toggling of song clips.
No problem, right?
Well, of course not. Why would I write about that? It failed miserably.
The primary reason the plan disintegrated like a drool-drenched Graduates Puff was that we had absolutely no Nap Overlap. Those of you who are Loyal Readers know this means my children were never asleep at the same time. In fact, for the entire day, they were on completely opposite sleep schedules. As soon as I delivered one to Sleepy Town, the other was just waking up. All. Freaking. Day.
Now, I will admit this situation has its advantages, for instance facilitating quality one-on-one time with each of the twins individually, which is something all the books about twins that I don’t have time to read seem to say is important. On the other tiny hand, such a rhythm does not facilitate Daddy getting a freaking second to himself. Not to go to the bathroom, not to eat (unless I combine them), not even to accomplish tedious tasks like defunkifying dishes, laundering laundry, and listening to smooth on-hold jazz while waiting to haggle with customer service representatives.
Plus, at almost seven months old, the Twinfants are teething and especially irritable. As a matter of fact, amidst Frankenstein-monster moans akin to dueling banjos, transparent vampire-fang drool trickles flowing from each mouth corner, angry head-butts to Daddy’s sternum, and the frantic gnawing of foam books, plush pandas, and human fingers, we have sprouted the First Two Teeth of Pseudonymous: The Next Generation, with our son’s inaugural chomper emerging on Thursday evening and our daughter’s fashionably late pearly white fanfaring into view Saturday morning.
Guess which day was right in the middle? That’s right. Friday, the day iFailed.
It wasn’t for lack of trying. Although both kids had their share of I-need-you-to-hold-me-right-now-Daddy-or-I-will-shatter-every-window-with-my-squeals moments, there were also a few peppered throughout the day when they seemed content, or, as Snoop Dogg wouldn’t say: “Rollin’ down the floor, sucking teething rings, sippin’ on baby formula, laid back, with their minds on their (stuffed) monkeys and their monkeys on their minds.”
Then, I got greedy.
On at least three occasions, I thought, Okay, they seem pretty chill. I could maybe squeeze in a song sample or twenty. I even lowered my laptop’s volume and strategically placed it in accessible but out-of-baby-sight locations, as I have learned they do NOT like to compete with Skynet for my attention. On my final Hail Mary attempt, I even tried earbuds. However, every listening session ended abruptly, about five seconds into the first clip, as they noticed I was not staring at them, hanging on their every gesture, the only proper response for which, of course, is a tantrum. This did not make for an optimal music previewing atmosphere.
I’ll admit I missed an opportunity around 2 pm, just after bottle-guzzling. They were happily cooing at their playthings on the floor, and I home-run trotted to my computer. This is it! I thought. It’s all happening! I chose an album (The Features’ Wilderness) clicked “play all samples,” and rejoined the munchkins on the floor. As they chattered and smiled at me occasionally, I laid on my back and stared at the ceiling fan, listening to my prospective new jams. Which made me think of seeing the band live when they came to Phoenix a few years ago. It was just my wife and me then. Simpler times. Not “better” times by any means, but definitely simpler. And I remembered the electrifying onstage energy the band had, and the badass hollow-bodied guitar their frontman rocked. Which made me think about how Pseudonymous hasn’t “Gone Electric” in a while. I’ve been folking out with the Twins acoustically, but haven’t “plugged in” for months. I should do that. Do I need new strings?
Before I knew it, the song previews had ended 15 minutes ago and I had still only paid attention to the first five seconds of the first song.
Now, before you decide that this poor, frustrated soul is clearly on his last nerve and take it upon yourself to send in your magical parenting guru suggestions about what I should have done in order to achieve my iGoal even though you: 1) weren’t here, 2) weren’t as tired as I was, and 3) have never met my children and thus don’t know what works (and what doesn’t) with them, I want to emphasize that in the scheme of things, I don’t care about the stupid iTunes card. (I also already tried your suggestion anyway since eating Wheaties daily makes me a Champion by definition.)
The more I pushed to “git-r-done,” the more I realized that purchasing music was just not in the cards for me that day. (Haha, get it?) Even more importantly, every day I could focus on achieving little tasks like buying music, getting every last dish washed, or writing yet another genius blog post–and in doing so, continually exasperate myself because the Twins usually need me more than I anticipate. Or, instead, I could remind myself what a privilege staying home to raise them is. Even though I spend more time with them than anyone else, it still feels like they’re growing up so quickly. I know although my wife enjoys her job, it doesn’t hold a candle to seeing them all day on weekends, and remember when I first returned to work from paternity leave, I felt like I was missing out all day.
Every moment I have with them is an opportunity for me to savor the awe-inspiring experience that is parenthood and, in the immortal words of Ferris Bueller, “Life moves pretty fast. If you don’t stop and look around once in a while, you could miss it.”
There will be plenty of time for me to buy my stupid music in the future, and yes, over the weekend, I was finally able to redeem the gift card one night once the kids went to sleep. As it turned out, it was an even better Fathers’ Day present than it first appeared to be.
It reminded me how lucky I am to be a Dad.
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If not, maybe you just need a day off. It worked for Cameron.
Captwin’s Log – Stay At Home Fathering, Day 1
Having ensured the vessel to be seaworthy for months, today we officially ventured into the uncharted waters of stay-at-home-dad-ness, or, if you will, The Voyage of the Water Treader. The School Year That Refused To End finally gave in after a heated thumb-wrestling match, and after the long Memorial Day Weekend, the Winds of Change solemnly whispered that today would be my first day reporting for duty as the new Captwin, while Her Royal Momness, who is commissioning this expedition, returned to work full-time. Just before setting sail, we gathered on the poop deck to bid her adieu, standing at attention in a line for her inspection. The affair was promptly interrupted by the necessity to swab said poop deck, for my son was commemorating the occasion with his own diaper-made fireworks.
Finally, it was time to say our goodbyes. “The hour has arrived,” I murmured to my two First Mates, their faces gleefully jubilant. Oh, to be so young and oblivious again, I thought. Have they any idea what’s to come? But let’s face it, neither do I.
Her Momness surveyed the craft one last time, glanced at the amber horizon, and drew in a deep breath. I shushed the crew. “Quiet, lads! Her Majesty wishes to speak!” I just knew she was preparing to impart a gilded nugget of wisdom, gained from four turbulent months at sea with this very crew.
She raised an eyebrow. “Lads?”
“Oh, was that out loud?”
“Stop being weird.”
“Sorry. What were you gonna say?”
“I turned on the Crock-Pot, so dinner should be ready by the time I get back.”
I grinned, now detecting the faint essence of spice in the salty sea air, which could only mean one thing—when we returned to port that evening, we would not have to settle for hardtack, but would instead feast on the glory that is Pulled Pork Night.
Just minutes ago, in the privacy of the Captwin’s Quarters, I had briefed my crew—both Twinfants and our canine defender/mascot—to look as mind-numbingly cute as possible, and as our Matriarch bade us each a farewell kiss (I think I got a little tongue…Yes, I’m quite certain), the children did me proud, cooing and smiling from ear to ear. Unfortunately, our canine kind of dropped the proverbial ball, promptly falling asleep under the ship’s wheel soon after inspection.
Her Momjesty stepped off port-side onto the pier, but lingered, taking in a final gaze. I waved dorkily. “We’ll be fine,” I assured her.
Putting her best foot forward, my wife bravely and suddenly declared, “I don’t wanna go!”
Eventually, after promising to document every millisecond of our journey in HD for her review and insisting we would be ready for a Skype or FaceTime call at the drop of a teething ring, we were off.
Rough waters rocked the craft in the early morning, triggering even rougher waters to emanate from my son’s mouth, necessitating a record three wardrobe changes on the day, but he wore it well, mirthfully logging hours on ship apparatus including the Jumping Station and a Wellness Inner Tube (known more commonly to lubbers as an Exersaucer). A chipper lad, that one.
Sometime around noon, one of my crew actually made some waves of her own. I did not expect this so early in our journey, but my spirited female First Mate seemed to be flirting with mutinous thoughts. She would not heed the Crew Naptime Schedule (CNS) as posted. (I never verbalized this, but suspected her loyalty was only to Her Momness, and not to this cheap imitation with no milk-bearing knockers.) Our debate over the issue was heated and even escalated to such a commotion on the main deck that her shipmate was awoken several times in his own quarters—the racket slicing like a cutlass through even the white noise of a stand-up fan and our (Miami?) Sound Machine. It seems that as of late, during daytime hours, she prefers to be vigilant for all that life has to offer rather than whiling daylight away unconsciously, something she and I actually have in common. Having realized this, we ultimately resolved the matter when she agreed to adhere to the CNS from our ship’s mechanical, swinging Crow’s Nest. That way, she would be able to keep watch at her leisure while the gentle rocking motion of the waves and the soothing calls of the plush electronic seagulls flying overhead assisted her into slumber.
As trying as the day was, I did manage to steer the ship clear of the alluring siren song of social networking, a feat of which I am particularly prideful.
Some hours later, emotions ran high as the entire crew was faced with braving our greatest challenge yet—the drab, five-note-only, on-hold music of the customer service line for our broken baby monitor, the malfunction of which has absolutely nothing to do with the sexual advances on my wife it has transmitted in weeks prior.
Having collected the day’s findings, we retired back to port with mouths agape and watering for the tender, tangy goodness that is pulled pork (or possibly from teething—hard to say). Upon arrival, we were reunited with Her Momness, who promptly asked me if I was still man enough to be Captwin.
I answered with a resounding “Aye!” and at that, a disguised band of nomadic minstrels flash-mobbed into stirring rendition of Men Without Hats’ “The Safety Dance” as the Festival of Pulled Pork Night began.
Which brings me to where I am now, recounting the day’s events before retiring to the Captwin’s Quarters, but tomorrow the voyage continues. All things considered, it was a successful first outing. We know not what lies before us in these waters, but in attempting to speculate what is to come, one must concede that only time will tell.
Dictwinary #2 – Twincident
singular common noun
An occurrence (or incident) involving twins
The twincident of the forgotten pacifiers echoes as loudly in our memory as the tantrums it produced, broadcasted in hi-fi stereo sound throughout the vehicle.
singular proper noun
A blog entry on Twinfamy, everyone’s favorite epic-stay-at-home-father-of-twins-parenting-humor-specific publication.
Despite a standing brunch engagement with her estranged biological son who had apparently been raised by a kindly family of Sasquatch, Agatha simply had to stay up late in order to read the latest Twincident.